Building trust through communication with Ciptex

Good customer experience is vital for companies in the financial services space to compete with challengers and to build and retain that all important trust when handling people’s money. Ciptex designs, builds and manages bespoke communication platforms to help businesses provide a leading-edge customer engagement experience. We caught up with Simon Weeks, CEO of Ciptex, to find out how the business supports successful customer journeys, and how it’s partnered with fellow FinTech Alliance company, Zendesk.  Hi Simon. Can...