How is AI transforming customer service in FinTech? 

In order to build trust in an area often fraught with worry and stress, financial services organisations in particular must offer fast, seamless customer service. When it comes to managing their money, consumers expect support throughout their journey, quick answers, and empathy when things go wrong. So far, the industry has failed to deliver. Many of us dread calling our bank, and most have a customer service nightmare story to recount at dinner parties. For FinTechs,...