Latest in "Customer Engagement" | View All
White Papers Customer Engagement
FullCircl: Helping every bank and FSI become digital future ready
16 March 2022
Banks and financial institutions (FSIs) have accelerated their digital transformation efforts in the...
Articles Customer Engagement
The state of CX maturity among midsize and enterprise companies of Europe
14 October 2021
Find out how your business can become a CX Champion.Since London Tech Week, Zendesk has launched the...
Articles Customer Engagement
Store Openings and Closures - 2020
19 October 2020
Could retail and leisure emerge from this challenge leaner and stronger? High street retail and l...
Case Studies Customer Engagement
Study: The Customer-Obsessed Finance Leader in the Age of Data
02 September 2020
Leveraging Data & Analytics to Improve Customer Experience
Articles Customer Engagement
The consumer transformed
10 July 2020
Global Consumer Insights Survey 2020 Reinventing the future customer purchase journey...
Articles Customer Engagement
Consumer Sentiment - June 2020
07 July 2020
Sentiment remains resilient as eager consumers await leisure reopenings As the nationwide lockdow...
Articles Customer Engagement
CBI PwC Financial Services Survey Q1 2020
13 May 2020
“The FS industry, like all other sectors, has been profoundly impacted by this crisis. The ind...
Articles Customer Engagement
Consumer Sentiment Survey - April 2020
13 May 2020
Consumer sentiment already showing signs of improvement as confidence grows An upturn in consumer...
Articles Customer Engagement
Search insights to help you understand consumers: The U.K. saw rises in 'quietest time to go shopping' and 'app free'
13 May 2020
The impact of the coronavirus pandemic has been felt by everyone around the world. As people adapt t...
Articles Customer Engagement
Creating value beyond the deal: industry insights
14 April 2020
Market disruption is driving M&A activity in all sectors, but not all deal activity is maximisin...
Articles Customer Engagement
Retail Outlook 2020: Thriving in a changing retail & consumer landscape
25 March 2020
What retail might look like in 2020, what this means for retail and consumer brands and how to succe...
Articles Customer Engagement
Managing millennial money
01 August 2019
We are on the precipice of a $30-trillion transfer of wealth1 from baby boomers to Generation X and...