A view from the top with EPAM: change is needed to keep insurance customers loyal

Insurance, like every other industry, is being disrupted by changing markets and growing technology offerings. Retaining customers is a huge challenge – but can the sector take any lessons from the wider financial services revolution to stay ahead of the curve? We caught up with Balazs Fejes, President of EU and APAC Markets at EPAM Systems, to find out how the sector is changing and what businesses must do to keep up.  Can you tell us...