TSB has added facial recognition capabilities to its onboarding journey through a partnership with digital ID company Onfido.
In Brief:
The number of questions asked to a customer to open an account has been reduced from 49 to 22.
Mobile updates mean that only eight scrolls are needed as opposed to 60 on the website.
All in all, the process is 20 minutes shorter.
What does this mean?
TSB has emphasised the need for reduced friction while not compromising on the security of its onboarding process. Becoming a customer via mobile is now seen as a key expectation so TSB is using Onfido’s biometric solution to enable its mobile app to compare physical idenfitication with biometric videos.
