Update to app includes an opt out tool
- To activate the credit ‘opt out’, consumers enter the ‘settings’ tab in the Klarna app and select ‘deactivate credit’
- Once credit has been deactivated, consumers are taken to a page of resources and support for those dealing with indebtedness
- To reactivate credit services, consumers will need to call Klarna’s customer service teams
What does this mean?
Rocio Concha, director of policy and advocacy at consumer group Which?, commented: “It’s encouraging to see a major provider helping consumers to take more control over whether they’re using credit - and other BNPL providers could follow their lead and provide consumers with more control over their spending."