17 March 2020

HSBC celebrates the security of Voice ID

Written By FinTech Alliance

HSBC celebrates the security of Voice ID

The bank claims voice biometrics in call centres prevented almost £400 million in fraudulent activity.

In Brief

  • VoiceID, introduced by HSBC in 2016, is currently used by over 2 million active customers
  • It works by recognising unique characteristics of a customer’s voice, to enable safe and speedy access to telephone banking.
  • Since the technology was introduced in the UK, over 29,000 fraudulent calls have been identified and over £395 million worth of customers’ money protected.

What this means

Increased activity by fraudsters is causing a significant number of high-profile third-party data breaches, phishing emails and scam text messages for all banks. VoiceID is proving to be part of the solution - restoring trust and making savings for HSBC.

Read more

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