Erica, the Bank of America’s AI-powered chatbot, has reached one billion customer interactions.
In Brief:
Erica is a virtual assistant that helps users with information and tasks.
These include simple money transfers and balance enquiries.
It has now had over one billion interactions with customers.
What does this mean?
Bank of America customers have used Erica to provide “proactive insights” to help them review their finances as the AI bot adds more features, which eventually will include directing people to a live chat for more complicated issues.
