A MoneySavingExpert poll has seen FinTechs come out on top.
Monzo is number one on the MSE’s latest banking customer service poll.
First Direct has now taken second place.
Starling Bank came third with 86% rating customer service as ‘great’.
What does this mean?
This means that two out of the top three banks with best customer service ratings are app-based, and no bank in the top three has branches.