Banco Santander has been penalised for making it difficult for customers to conduct online banking without a mobile phone.
In Brief:
The Financial Ombudsman dealt with complaints after Santander made changes to account access in 2019.
This means sending an SMS or using the mobile app.
The ombudsman ruled in favour of the complaints which Santander has rectified in 2020.
What does this mean?
Banco Santander now has to pay hundreds of pounds in compensation due to the customer complaints, which were classified under “age discrimination” laws.
