A MoneySavingExpert poll has seen FinTechs come out on top.
In Letter:
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Monzo is number one on the MSE’s latest banking customer service poll.
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First Direct has now taken second place.
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Starling Bank came third with 86% rating customer service as ‘great’.
What does this mean?
This means that two out of the top three banks with best customer service ratings are app-based, and no bank in the top three has branches.