Exploring the implications of Consumer Duty with EPAM

We caught up with Michael Nicholls, Principal, Financial Services at EPAM Systems, Inc., to discuss the FCA’s upcoming Consumer Duty and its wider implications for FinTechs within our community. What is the overall aim of the new Consumer Duty from the FCA?The overall aim of the Consumer Duty is to place customer outcomes at the centre of financial services. This is no new task according to Nicholls as “putting the customer at the heart of...