The bank claims voice biometrics in call centres prevented almost £400 million in fraudulent activity.
- VoiceID, introduced by HSBC in 2016, is currently used by over 2 million active customers
- It works by recognising unique characteristics of a customer’s voice, to enable safe and speedy access to telephone banking.
- Since the technology was introduced in the UK, over 29,000 fraudulent calls have been identified and over £395 million worth of customers’ money protected.
What this means
Increased activity by fraudsters is causing a significant number of high-profile third-party data breaches, phishing emails and scam text messages for all banks. VoiceID is proving to be part of the solution - restoring trust and making savings for HSBC.