HSBC celebrates the security of Voice ID

March 17, 2020 | Fraud Detection

Written by FinTech Alliance

HSBC celebrates the security of Voice ID

The bank claims voice biometrics in call centres prevented almost £400 million in fraudulent activity.

In Brief

  • VoiceID, introduced by HSBC in 2016, is currently used by over 2 million active customers
  • It works by recognising unique characteristics of a customer’s voice, to enable safe and speedy access to telephone banking.
  • Since the technology was introduced in the UK, over 29,000 fraudulent calls have been identified and over £395 million worth of customers’ money protected.

What this means

Increased activity by fraudsters is causing a significant number of high-profile third-party data breaches, phishing emails and scam text messages for all banks. VoiceID is proving to be part of the solution - restoring trust and making savings for HSBC.

Read more

More in Fraud Detection

Vocalink and TSB: providing confidence in every payment

Posted By The Community

Fraud Detection
December 10, 2019

Vocalink and TSB: providing confidence in every payment

Full video available on the Vocalink website On 26 September 2019, we were thrilled to announce a p...

Written By: Vocalink a Mastercard company

Contis uses AI to combat transactional fraud through partnership with Featurespace

Posted By The Community

Fraud Detection
August 29, 2019

Contis uses AI to combat transactional fraud through partnership with Featurespace

Contis, the award-winning banking, payments and processing solution provider today announced its int...

Written By: Contis

Fighting the bank transfer fraud battle

Posted By The Community

Fraud Detection
August 08, 2019

Fighting the bank transfer fraud battle

Bank transfer fraud is no small matter – £800,000 ($970,160) is estimated to be stolen f...

Written By: Vocalink a Mastercard company

Fraud Detection
May 13, 2020

PwC’s Global Economic Crime Survey 2020: UK findings

Fraud and economic crime - an evolving challenge #EmergeStronger Is your organisation ready to re...

There are no Events in this category